Frequently Asked Questions:

Yes! Joining K9-Dating.com is 100% free and requires no payment details. Everyone can use the basic features at no cost.

However, we do offer a VIP membership with exclusive benefits like unlimited access to all features, private chat, mobile and video chat, access to chatrooms and much more. VIP is completely optional, but a great way to support our community and keep the site growing.

See the full membership comparison table.

Absolutely. We follow strict data privacy policies to ensure that your information stays secure and confidential.

• We collect only minimal details to help you find the right match.
• Your email or contact details will never be shared with other members or third parties.

Please keep in mind:

• Don’t include personal info (email, messenger ID, phone numbers, etc.) in your public profile or comments.
• Only use private messages to share sensitive details if necessary.
• You are responsible for any personal data you share publicly.

We strongly recommend that you stay on our platform when chatting — our tools are built for your safety.

Here’s what to do if you don’t get our confirmation email:

1. Check your spam/junk folder – Especially with Yahoo, Hotmail, AOL and similar providers.
2. Add us to your safe list – Add admin@k9-dating.com to your contacts.
3. Try to log in – You’ll see a message reminding you to activate your account. You can also resend the confirmation email.

Some email providers (e.g. freenet.de, att.net) reject our emails altogether. If possible, avoid using those.

We recommend ProtonMail – a free encrypted email service that works on all devices.

⚠️ Do not use trashmail or disposable email addresses. Your account will be rejected automatically without notice.

Your account may not be approved for one of the following reasons:

• You didn’t confirm your email address within 24 hours.
• You used a disposable (trashmail) email.
• You joined using an IP address listed in abuse or spam databases.
• Your profile description was empty or contained nonsense.
• You are under 18 years old.

We take these issues seriously to keep our community clean and safe.

Only one account per person is allowed.

• Multiple accounts will be removed.
• If you forget your password, use the "Lost Password" feature or contact us.
• If you want to start over, cancel your current account first via your settings page.

We want our community to stay real and safe for everyone. That’s why all members must verify their account — it’s quick and easy!

Too many fake users pretend to be something they’re not (e.g. wrong gender or no dog). Verification helps keep our space honest and enjoyable.

How to verify (takes 1 minute)

Step 1

• Take a piece of paper
• Write on it: Sitename + Your Username + Today’s Date
• Example: + john123 + July 20, 2025

Step 2

• Take a selfie or short video
• Show the handwritten sign
• Make sure your hand is holding the sign
• Your gender must be clearly visible

You do NOT have to show your face, ID, genitals, or be naked.
It must be clearly visible whether you're presenting as male or female.

Examples:

• Face from nose down = OK
• Face hidden by sign = OK
• Both must be visible if you're a couple
• If you mention owning a dog, we recommend including it if possible.

Step 3

• Send your photo or video to: verify@sitename.com
• Use the subject line: Verify + Your Username
• Or simply include your username in the message

Alternative method

You can also send a short video message saying:
“This message is for sitename, my username is [your name], and today is [date].”

Not Verified Yet?

If you already sent something but didn’t get verified, please check:

• ❌ Gender is not clearly visible?
• ❌ No handwritten sign with sitename + username + date?
• ❌ Image too small or blurry?
• ❌ Sign was added with Photoshop or any app?
• ❌ Couple profile but only one person in the photo?
• ❌ You say you have a dog but no dog is shown?

If yes to any of these — your image was rejected. Please send a new one that meets the rules.

⚠️ Important

If you try to fake the sign (e.g. using Photoshop, Canva, etc.) or don’t hold it in your hand,

We take this seriously. Repeated or clear attempts to fake verification will lead to a permanent ban.

We respect your privacy: All photos/videos are deleted right after verification.

Once approved, your account will show "Verified" — and other members will know you are real!

Want to verify via live video instead?

Click here to open the contact form

To keep our community safe and respectful, all members must follow these basic rules:

• Always be respectful and kind to others. Harassment, discrimination, or rude behavior will result in a permanent ban.
• No spam or repetitive messages. Genuine communication only.
• Your profile photo must match your real gender. No fake images or misleading pictures.
• Do not post personal contact information in public areas. Use private messages for that.
• Only use messenger services that work with usernames, not those requiring phone numbers or emails.
• Keep your email address up to date. Invalid emails will lead to account deactivation.
• Absolutely no content involving minors, copyrighted material without permission, or illegal content.
• Sexual content is allowed only within the boundaries of the law and site rules.

Breaking these rules may lead to account suspension or permanent removal.

There are several possible reasons for account suspension or bans:

• You uploaded fake or unauthorized images, or violated copyright laws.
• You repeatedly sent spam messages or harassed other members.
• You misused profile sections or comments to share personal contact details.
• You tried to impersonate another gender or were reported as a scammer.
• You failed to verify your account after being asked.
• Your email address is invalid or inactive.
• You are under 18 years old.

All bans are done to protect the integrity and safety of our community.

If you wish to delete your account, go to "Settings" in your profile and click on "Cancel Account". Your profile will be permanently removed from our site.

If your profile has been reported, it may be temporarily deactivated. To reactivate it, you must verify your account as outlined in the verification section.

We don’t investigate every report individually. If there are doubts about your authenticity, verification is the best way to clear them up. If you fail to verify within 3 days, your account may be removed permanently.

To add or update your profile photo:

1. Click on your profile picture or go to your profile page.
2. Click the camera icon or “Edit Profile”.
3. Choose a clear and recent photo of yourself.
4. Save the changes.

Please note: Photos that are blurry, show text only, or clearly do not match your gender will be removed.

Your photo may be removed if it violates our guidelines. Common reasons include:

• It was too blurry or low quality.
• It showed explicit content.
• It appeared to be a celebrity, cartoon, or someone else.
• It didn’t match your gender or looked suspicious.

If your photo was removed multiple times, your account may be suspended.

Yes. You can use “Invisible Mode” to hide your profile:

• Go to “Settings” and enable “Invisible Mode”.
• Your profile will no longer appear in search results or visitor lists.

This feature is available to VIP members only.

No, usernames cannot be changed once your account has been created. This is to prevent abuse or confusion.

If you made a mistake or want a different name, you can cancel your current account and register a new one. Otherwise ask admin.

Your profile text may be rejected if it contains:

• Too many special characters, symbols, or emojis
• Contact details, usernames, or links to other websites
• Text in ALL CAPS or with no spacing/punctuation
• Offensive, sexual, or discriminatory content

Try to write a genuine, friendly description of yourself and what you're looking for. Keep it respectful and personal.

If you're unable to update your profile:

• Make sure you're logged in.
• Check if your account is under review or temporarily suspended.
• Try refreshing the page or clearing your browser cache.
• If the issue continues, contact support.

If you’re having trouble sending messages, it might be due to one of the following reasons:

• You reached your daily message limit (for free users).
• Your account is under review, not verified, or suspended.
• You included contact details in your message (email, phone, etc.).
• The recipient blocked you or deleted their account.

If none of these apply, try logging out and back in, or clear your browser cache.

As a free user, you can send a limited number of messages per day to help reduce spam and encourage meaningful interactions.

VIP members enjoy unlimited messages, private chat, and full access to our communication features.

View VIP benefits.

Messages may disappear if:

• The other user deleted their account.
• Your account or theirs was suspended.
• The conversation was flagged and removed for violating rules.

We do not manually delete messages unless there's a rule violation.

No, individual messages cannot be deleted once sent. You can delete the entire conversation from your inbox, but it will only be removed on your side.

If you sent something by mistake, you can apologize and clarify in a follow-up message.

If you receive inappropriate messages or feel harassed:

• Block the user immediately using the “Block” button on their profile or message.
• Report the profile by clicking “Report” – our team will review it.
• Never share your contact details or move to another platform too quickly.

Your safety is important. We take all reports seriously.

Your photo may be rejected if it violates our content rules. Common reasons include:

• It’s not a real photo of you (e.g. cartoons, celebrities, landscapes).
• It contains explicit content.
• It shows more than one person, making it unclear who you are.
• It’s blurry, low quality, or heavily filtered.
• You uploaded copyrighted images or material taken from the internet.

We want everyone to have a safe and authentic experience. Please upload only genuine photos that clearly show you.

Yes, but only under certain conditions:

• You must be over 18 years old.
• Content must comply with legal standards — no minors, no violence, no abuse.
• All uploads are reviewed before becoming public.

We respect sexual expression but won’t tolerate illegal or abusive material. Repeated violations will result in a ban.

Photo reviews are usually completed within 1–3 hours, depending on the time of day and current queue size. In rare cases, it may take up to 24 hours.

You’ll receive a notification once your upload has been approved or rejected.

Yes! Simply go to your profile gallery, click on the photo, and choose "Delete" or "Replace".

Please note: Once deleted, photos cannot be restored.

We take security seriously, but here’s what you can do to stay safe:

• Never send money to someone you met online — even if their story sounds convincing.
• Be cautious if someone asks you to leave the site and chat via email, WhatsApp, or Telegram.
• Watch out for love bombing — people who fall in love too fast, or ask for favors early on.
• Report any suspicious behavior. We review all reports and act quickly.

Use your common sense — if something feels off, it probably is. We’re here to help.

To verify your profile, go to your account settings and follow the instructions in the verification section.

You’ll need to upload a clear photo of yourself holding a handwritten note with your username and today’s date. Our team will review it manually.

Once verified, you’ll receive a badge on your profile — this increases trust and visibility among other members.

Yes. If you see a suspicious or fake profile, click the "Report" button on their profile page. You can also block the user from contacting you.

All reports are reviewed manually. Repeated violations lead to bans. Your report remains anonymous.

Here’s how to regain access:

• Check your username and password – both are case-sensitive.
• If you forgot your password, click on Lost Password to reset it.
• Make sure your email address is still active and not full.
• If your account was deactivated or suspended, follow the instructions in your email or try to verify your account.

If the site doesn’t display correctly, try this:

• Clear your browser cache and cookies.
• Make sure JavaScript is enabled in your browser settings.
• Try another browser or device.
• Disable browser extensions (especially ad blockers) that might interfere with the site.

If problems continue, contact our support team with a screenshot and description of the issue.

If you need help, you can reach us by email: support@k9-dating.com.

We usually respond within 24 hours. Please include your username and describe your issue clearly so we can help you faster.